Simple Texting Frequently Asked Questions
Q: How long does the free trial last?
A free trial lasts for 14 days & NO CREDIT CARD IS NEEDED.
Q: How many text messages can I send during the free trial?
A: During the free trial, you will have 50 credits to use for sending messages.
Q: Do I receive a free local number immediately upon signing up for the trial?
A: Yes, you will receive a temporary local number within 15 to 20 minutes after signing up and providing the correct business registration information. Once you upgrade your account, this number will be replaced.
Q: Can international customers test the 14-day free trial?
A: Yes, international customers can test the free trial, but they must provide a valid US mobile number upon signing up.
Simple Texting Frequently Asked Questions
Q: What is required to sign up for a Simple Texting account?
A: You need to provide an email address and a valid US mobile number. An EIN is not required initially but will be necessary for local numbers once the account is upgraded.
Q: Can a customer do the free trial without an EIN initially?
A: Yes, the EIN is required only for local numbers once you’ve upgraded your account.
Features and Functionality
Q: Can customers upload their personal list during the free trial?
A: Yes, customers can import their list during the free trial, but it is limited to 50 contacts
Q: How can I shorten links using Simple Texting?
A: You can use Simple Texting’s link shortening feature. Here’s a video tutorial on how to shorten links and track them.
Q: Is there a way to automate follow-up messages?
A: Yes, you can use the autoresponder feature to set up drip campaigns. Here’s a guide on setting up autoresponders.
Features and Functionality
Q: How can I get further assistance with my account?
A: You can reach out to support by pinging us in the chat, calling us at 866-269-1887, or by visiting our support page.
Usage and Compliance
Q: Why do my contacts need to use a code word like JOIN?
A: Autoresponder messages are triggered when a new contact is added to your list. Contacts can be added manually or by using a keyword like JOIN.
Q: Is using a keyword for autoresponder messages necessary?
A: Using a keyword is optional and based on personal choice. It’s one of the ways to add contacts to your list and trigger autoresponder messages.